List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Analyse organisation's cross-cultural business practices using theoretical models of culture | 1.1 Define key elements of culture and cultural diversity from a range of perspectives 1.2 Analyse the organisation's cultural practices in comparison to other cultures 1.3 Identify and implement improvements to practices and raise awareness of issues identified 1.4 Identify strengths and limitations of theoretical models of culture and diversity |
2. Evaluate features of cultures relevant to the organisation's business requirements | 2.1 Describe significant events that have shaped selected cultures 2.2 Research and profile key characteristics of business systems in selected countries 2.3 Analyse and describe broad cultural differences in business behaviour in selected countries 2.4 Research and evaluate distinguishing features of business practices in selected countries |
3. Develop cross-cultural awareness strategies, and communication and negotiation skills in a business setting | 3.1 Identify and communicate ways in which workplace cultural norms impact business practices 3.2 Evaluate potential impact of improved cross-cultural awareness on business interactions 3.3 Apply formal and informal coaching and training strategies to improve organisational cross-cultural communication practices and strategies 3.4 Identify and apply negotiation strategies to address business requirements in a cross-cultural setting 3.5 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in a cross-cultural business setting |
Candidates must be observed using an understanding of cultural diversity to communicate and negotiate in multicultural business contexts. Evidence must demonstrate the candidate's consistency of performance over time.
Candidates must:
interact and negotiate in a range of cross-cultural contexts relevant to the business of the enterprise
interact appropriately with partners, customers, governments and other stakeholders
identify the organisation’s approach to accommodating cultural diversity
identify the strengths and weaknesses in models of cultural analysis
use initiative and enterprise skills account for cultural contexts, similarities and differences
apply knowledge to identify and apply multiple perspectives and interpretations, and appropriate protocols and language
research academic theories of culture and present them in plain English
use problem-solving skills to negotiate in difficult and complex situations
communicate and negotiate through an interpreter in a culturally appropriate manner
work effectively with groups and teams
research online and to use libraries to gain cultural knowledge and information
Candidates must demonstrate specialised and integrated technical and theoretical knowledge of:
communication styles and methods, and the protocols of people from a range of cultures
definitions of culture and cultural diversity based on a numerous theoretical models
cultural biases inherent in any relevant conceptual models of culture
implicit and explicit similarities and differences within and between countries and cultures
important features of relevant cultures
workplace health and safety protocols for interactions with people at work, particularly duty of care requirements
personal cultural assumptions shaping expectations and outcomes
sources of assistance for international visitors, including access to interpreters
types of communication specific to cross-cultural business environments
Assessment must ensure:
activities are related to a business context
access to workplace context in which cross-cultural communication and negotiation skills are required
Assessors must satisfy current standards for RTOs.